Terms and Conditions – Noalux

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we enter into with you.

The address of Noalux is Lombardsteeg 1A, 2011HS Haarlem, registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 61657018.
Should you have any questions, please do not hesitate to contact us via info@noalux.nl and on Facebook under: Noalux.

We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 – Products

We sell LED neon signs and associated accessories.

Article 2 – Payments

The (total) price of our Products is indicated in our webshop. You pay through our online payment service; Mollie is the payment service provider. Free shipping is valid in the Netherlands on orders over 50 euros.

Article 3 – Delivery

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. PostNL is our fulfillment partner and handles the distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products as soon as possible. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.

Article 4 – Returns

You can always return a product, provided you do so within 14 days of receipt (the “withdrawal Period”). To return products, you can fill out the return form which you’ve received with your order. You must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.

The refund will also contain a reimbursement for shipping costs. We reimburse shipping costs up to €6,50.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove the packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.

You cannot return custom Products, e.g. Products made according to customer’s specifications (not pre-fabricated).

Article 5 – Warranty

We provide a warranty period of 1 year on LED neon signs. If the products become damaged through normal use, you are entitled to a replacement product. You have to send us the defective product – if reasonably possible – in the original packaging.

Article 6 – Liability

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.

Article 7 – Intellectual property

All intellectual property (including copyrights, wordmarks, and trademarks) in relation to our images, text, signs, designs, graphics, trademarks and service marks, are owned by and property of Noalux. You shall refrain from committing any acts that may infringe on these rights. Modification of any of the intellectual property contained on this site is illegal and may be prosecuted to the fullest extent permissible

You may use our intellectual property when mentioning credits back to our website and the page where the images, text or products are located. You may never claim any of our intellectual property as your own or your unique creation, even with attribution.

Article 8 – Complaints

If you have a complaint, we would like to hear about it. Please file your complaint as soon as possible by sending a detailed description to service@noalux.nl. We will process your complaint as soon as possible, but in any event within 3 working days. Should it take longer to handle your complaint, you will receive a notification within 3 working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.

Article 9 – Disputes

Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Noord-Nederland.
As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

Last updated: 25-11-2019