{"id":2489,"date":"2019-10-02T09:08:05","date_gmt":"2019-10-02T09:08:05","guid":{"rendered":"https:\/\/noaluxshop.com\/f-a-q\/"},"modified":"2020-12-08T23:21:54","modified_gmt":"2020-12-08T22:21:54","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/noalux.nl\/en\/customer-care\/","title":{"rendered":"Customer care"},"content":{"rendered":"
[vc_row thb_full_width=”true” content_placement=”top”][vc_column width=”8\/12″ css=”.vc_custom_1570033665366{padding-top: 7vh !important;padding-bottom: 7vh !important;}”][vc_tta_tour style=”outline” shape=”square” color=”black” spacing=”5″ gap=”5″ controls_size=”md” active_section=”1″ no_fill_content_area=”true”][vc_tta_section i_type=”linecons” i_icon_linecons=”vc_li vc_li-display” add_icon=”true” title=”Order info” tab_id=”1570007145971-d1a97ef4-ee8c”][vc_custom_heading text=”Order information” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]Placing an order on noaluxshop.com is very easy. Just follow these steps:<\/p>\n

Step 1<\/strong><\/p>\n

Click the ‘add to cart’ button to place your sign in the shopping bag.<\/p>\n

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Step 2<\/strong><\/p>\n

Once you are done shopping you can click the cart icon in the upper right corner. By clicking ‘view cart’ you can check the items in your bag. If you’re happy with your items, you can click on ‘checkout’.<\/p>\n

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Step 3<\/strong><\/p>\n

You have the option to enter your email address and password if you’re a new customer. If you log in next time you are able to check your order details. Fill in your delivery and billing address.<\/p>\n

Step 4<\/strong><\/p>\n

Choose a payment method<\/p>\n

Step 5<\/strong><\/p>\n

Click on ‘place order’<\/p>\n

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An email confirmation will be sent to your registered email address to let you know your order details. It’s worth checking Noalux is marked as a safe sender in your email account or check your junk mail as our emails may be routed there automatically. Once your order is shipped another e-mail will be sent with your track & trace code.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”linecons” i_icon_linecons=”vc_li vc_li-banknote” add_icon=”true” title=”Payment” tab_id=”1570007145981-248055f4-d06b”][vc_custom_heading text=”Payment” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.<\/p>\n

Please see below the payment methods we accept:<\/p>\n

\"\"\"\"\"\"\"\" \"\"\"\"\"\"[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”linecons” i_icon_linecons=”vc_li vc_li-truck” add_icon=”true” title=”Delivery” tab_id=”1570007408380-f0c5040f-b969″][vc_custom_heading text=”Delivery” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1607466111876{margin-bottom: 0px !important;}”]All our signs are handmade, therefore the estimated delivery time for our ready-made signs varies from 5 working days to 3-4 weeks. You can find the estimated delivery time of your product on the product page.<\/p>\n

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For custom signs, the delivery time is based on your request. Contact our customer care team<\/a> to get more information about our custom delivery dates.<\/p>\n

How does your delivery work?<\/strong><\/p>\n