{"id":2430,"date":"2019-10-01T11:48:50","date_gmt":"2019-10-01T11:48:50","guid":{"rendered":"https:\/\/noaluxshop.com\/about-us-2\/"},"modified":"2023-11-10T11:51:49","modified_gmt":"2023-11-10T09:51:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/noalux.nl\/en\/faq\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"
[vc_row thb_full_width=”true” content_placement=”top”][vc_column width=”8\/12″ css=”.vc_custom_1570033665366{padding-top: 7vh !important;padding-bottom: 7vh !important;}”][vc_custom_heading text=”Product info” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” spacing=”5″ gap=”5″ active_section=”-1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is LED neon?” tab_id=”1569931935614-71f63231-5103″][vc_column_text]LED neon is an alternative to traditional glass neon. LED neon signs are made of a PVC or silicon jacket with LED’s inside, which are lots of tiny individual bulbs. LED neon signs are not made using neon gas inside glass tubes as traditional neon signs are. LED neon signs are eco-friendly, dimmable and almost unbreakable while still having that traditional, retro look we like.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How are your LED neon signs made?” tab_id=”1569931935311-0db3d8e6-4a39″][vc_column_text]Our graphic design team creates the digital designs for our lights. These designs are converted to the actual signs by hand. Each light is a unique piece of art, handmade with love. If you\u2019re lucky, you\u2019ll see the characteristic artifacts of the artist\u2019s handiwork. No two signs are ever 100% the same.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are your LED neon signs sustainable?” tab_id=”1569931930522-58e6dcfa-51d6″][vc_column_text]\n

All our lights are made of sustainable LED – they all have a very long lifespan, emit very little heat and are free of harmful gases. All our signs are low voltage products which use very little energy to produce their eye-catching glow.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are your LED neon signs dimmable?” tab_id=”1569931930113-3ffa14dc-2c74″][vc_column_text]All our signs are dimmable. If you would like to control the brightness of your sign you can order a LED Neon Dimmer<\/a> in our shop.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How are your prices determined?” tab_id=”1569931932063-644ba7ad-c1fc”][vc_column_text]Maybe you have seen an affordable neon sign at your local department store, flea market or discount store. Most of the neon we see here is ‘produced’ in large quantities. These neon lights are manufactured hundreds at a time by using standard tools. At Noalux all our products are made by hand with love and care by high-quality standards. We don’t use any ‘mass-production’ techniques to manufacture our signs. Every sign is a unique item and a piece of art.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What color is the LED neon sign turned on\/off?” tab_id=”1569931935666-42056207-1411″][vc_column_text]The colored tube of the LED neon sign is the same shade turned on as turned off. A sign with a pink tube has a pink glow, a sign with a white tube has a white glow, etc. We’ve made sure all the signs look cool turned on and off.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the LED neon sign get hot?” tab_id=”1569931935563-93fa64b3-1742″][vc_column_text]Our signs do not get hot. They are all made of flexible LED and emit very little to no heat, making them safe to touch.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long is the warranty period for a sign?” tab_id=”1569931935478-0cd12285-3b6e”][vc_column_text]Your warranty period is valid for 1 year from the date of the purchase from our website. The warranty is valid given that the sign is only used in accordance with our guidelines for the product, including the product’s user manuals and technical specifications.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What tools and materials do I need to hang the sign?” tab_id=”1569931935478-0aa12285-3b6e”][vc_column_text]We will add the correct amount of screws, bolts, and plugs with your order to mount your sign to the wall. Furthermore, you will need a drill with an 8mm bit and a pencil. See steps to mount your sign to the wall here<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I mount the sign to the wall?” tab_id=”1569931933338-0eb7911c-6de3″][vc_column_text]Before assembly, make sure that there is an accessible power supply nearby into which the adapter can be connected.<\/p>\n

\"\"<\/p>\n

    \n
  1. Place the neon light (A) against the wall. Draw two marks using a pencil to indicate the drilling holes.<\/li>\n
  2. Drill two holes into the wall with an 8mm bit.<\/li>\n
  3. Insert the two wall plugs (D) into the wall.<\/li>\n
  4. Unscrew the two bolts (B) from their sleeve nuts (B).<\/li>\n
  5. Insert two screws (C) completely into the sleeve nuts (B).<\/li>\n
  6. Fasten both screws (C) into the wall plugs (D).<\/li>\n
  7. Attach the neon light (A) to the wall and fasten two bolts (B) into the sleeve nuts (B).<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”20px”][vc_custom_heading text=”Custom & Rent” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” spacing=”5″ gap=”5″ active_section=”-1″ no_fill=”true”][vc_tta_section title=”What is a custom sign?” tab_id=”1569931932013-e77ab90e-a850″][vc_column_text]A custom sign is a personalized sign which can be created in any shape or form. A custom Noalux sign instantly gives a personal touch to your room. Whether it is a custom light for the nursery in grandma\u2019s own handwriting or a cool slogan as a gift for your boyfriend\u2019s mancave, Noalux always has the perfect sign for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I convert my own text to a LED neon sign?” tab_id=”1569931932065-dcb795e7-e1a8″][vc_column_text]The Noalux Sign Builder is under construction… Soon you will be able to choose from pre-defined fonts, colors, dimensions, and other options to create your own perfect light. The price of the sign is based on the chosen options.<\/p>\n

    If you can’t wait to have your very own sign on the wall send us an e-mail or DM<\/a> and we will get in touch with you shortly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I convert my own logo to a LED neon sign?” tab_id=”1569931935954-c0f43bde-5133″][vc_column_text]\n

    We can create your own sign in any shape or form. For a special light request \u2013 such as a sign in your handwriting or a multicolor sign in the shape of your logo \u2013 send us an e-mail or DM<\/a> with your exact wishes.<\/p>\n

    We will get in touch with you shortly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to rent a sign?” tab_id=”1569931932122-194b8a86-aa29″][vc_column_text css=”.vc_custom_1699609907456{margin-bottom: 0px !important;}”]The Rent section is under construction… Soon you will be able to rent a sign for your wedding, baby shower, gender reveal party, sweet 16 or other events.<\/p>\n

    If you can’t wait to rent a LED neon sign for your event send us an e-mail or DM<\/a> and we will get in touch with you shortly.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”20px”][vc_custom_heading text=”Order info & Returns” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” spacing=”5″ gap=”5″ active_section=”-1″ no_fill=”true”][vc_tta_section title=”What payment options do you provide?” tab_id=”1569931930105-b71c9352-4834″][vc_column_text]You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.<\/p>\n

    Please see below the payment methods we accept:<\/p>\n

    \"\"\"\"\"\"\"\" \"\"\"\"\"\"[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the shipping costs?” tab_id=”1569931930400-d8098009-779f”][vc_column_text css=”.vc_custom_1607465539273{margin-bottom: 0px !important;}”]We ship to all EU countries, the UK and the VS. The shipping costs are determined at the checkout page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does delivery take?” tab_id=”1569931930188-b6cdebea-f6f1″][vc_column_text]All our signs are handmade, therefore the estimated delivery time for our ready-made signs varies from 5 working days to 3-4 weeks. You can find the estimated delivery time of your product on the product page.<\/p>\n

    \"\"<\/strong><\/p>\n

    For custom signs, the delivery time is based on your request. Contact our customer care team<\/a> to get more information about our custom delivery dates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I return my products?” tab_id=”1569931930240-74205e5c-9531″][vc_column_text]We hope you will love everything that you order from us but if something isn\u2019t quite right, you can return ordered items to us within 14 days.<\/p>\n

    Return address:<\/strong>
    \nNoalux
    \nLombardsteeg 1A
    \n2011 HS Haarlem
    \nThe Netherlands<\/p>\n

    Follow the following procedure:<\/p>\n

      \n
    1. Put the items in the original packaging together with the return form.<\/li>\n
    2. Write the return address on the package.<\/li>\n
    3. Take your return parcel to the nearest Post Office. Please remember to get proof of postage.<\/li>\n
    4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. We will fully refund the purchase price within 14 days after having received your returned product. The refund will also contain a reimbursement for shipping costs. We reimburse shipping costs up to \u20ac6,50.<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a Noalux store I can visit?” tab_id=”1569931930506-8f5647f8-bce3″][vc_column_text]We do not have a physical store (yet), for now, you can only order a Noalux sign from our online shop<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the terms and conditions?” tab_id=”1569931930294-24d92e84-fba5″][vc_column_text]You can review the most current version of the Terms of Service at any time on this page<\/a>.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”4\/12″ css=”.vc_custom_1570034907897{padding-top: 7vh !important;padding-right: 7vh !important;padding-bottom: 1vh !important;padding-left: 7vh !important;}”][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

      [vc_row thb_full_width=”true” content_placement=”top”][vc_column width=”8\/12″ css=”.vc_custom_1570033665366{padding-top: 7vh !important;padding-bottom: 7vh !important;}”][vc_custom_heading text=”Product info” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][vc_tta_accordion style=”outline” shape=”square” color=”black” spacing=”5″ gap=”5″ active_section=”-1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is LED neon?” tab_id=”1569931935614-71f63231-5103″][vc_column_text]LED neon is an alternative to traditional glass neon. LED neon signs are made of a PVC or silicon jacket with LED’s inside, which are lots of tiny individual bulbs. 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